Returns & Exchanges

At Viltrox Store, we stand behind the quality of our lenses and photography equipment with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we offer a streamlined return process to ensure your creative workflow remains uninterrupted.

Return Process

• 1.
  Initiate Return Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original Viltrox packaging, including all accessories, manuals, and protective foam to prevent transit damage.

• 3.
  Ship to Service Center

  Affix the provided shipping label and drop off the package at an authorized carrier location; please retain your tracking receipt for verification.

• 4.
  Inspection and Refund

  Once our technicians verify the equipment's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.