Frequently Asked Questions
Everything you need to know about your Viltrox gear and orders.
What is the standard shipping time for international orders?
International orders typically arrive within 7-15 business days. Please note that delivery times may vary based on your local customs processing and courier efficiency.
Are Viltrox lenses compatible with all mirrorless camera brands?
Viltrox offers specific mounts for Sony E, Fujifilm X, Nikon Z, and Canon RF systems. Please ensure you select the correct mount for your camera body before completing your purchase.
How do I update the firmware on my Viltrox lens or adapter?
Most of our products feature a built-in USB port. Simply connect the device to your computer and download the latest firmware file from the 'Support' section of our official website.
What is your return policy for defective items?
We offer a 30-day return policy for any products that arrive with manufacturing defects. Please contact our support team with your order number and photos of the issue to initiate a return.
Do Viltrox products come with a manufacturer warranty?
Yes, all authentic Viltrox products purchased through our store come with a standard 1-year limited warranty covering parts and labor for manufacturing defects.
Will I have to pay import duties or taxes?
Depending on your country's regulations, your package may be subject to import duties and taxes. These fees are determined by your local customs office and are the responsibility of the customer.